Support

Something broken, confusing, or missing? Email hello@ironandoven.com and a human answers, usually within a day. Include your iPhone model, iOS version and the app version (Settings → About).

Common questions

My weight isn't showing up. Iron & Oven reads weight from Apple Health. If your scale uses another app (Fitbit, Withings, Renpho), connect that app to Apple Health in its own settings, then allow Iron & Oven to read Weight in the Health app.

The coaches aren't answering. Check Settings → AI: the app needs an AI provider connected (OpenRouter, or your own key). If one is set, try again; the provider may be busy.

How do I cancel? In the iPhone Settings app: your name → Subscriptions → Iron & Oven.

How do I move my data to a new phone? Settings → Export my data in the app makes a file you can keep; restoring the phone from a device backup (Finder, or iCloud Backup of the whole phone) also brings the app's data across. The app itself never puts your data in iCloud.

Does the app send usage statistics? Only if you turn on Settings → App → Share usage statistics. It's off by default.

What goes to my AI service? Nothing until you allow it. Then your messages, photos you attach or scan, and the numbers a question needs. Keep Apple Health out of it, or stop sharing, in Settings → AI service.

Something a coach said is wrong or offensive. Tap ··· next to the reply and choose Report this reply, or email hello@ironandoven.com.

Can I get a refund? Refunds go through Apple: reportaproblem.apple.com.